Refund & Return Policy

1. Right of Return

You may return an item within 14 calendar days from the date of delivery. To start a return, email us at orders@spartak-antiques.com with your order number and the reason for return.

2. Condition of Returned Items

• The item must be in the same condition as delivered: undamaged, with its original packaging.
• All documents, certificates and accompanying materials received with the item must be returned together with it.
• The item must not be cleaned, polished, repaired or altered in any way — this reduces the collectible value and makes a refund impossible.

3. Items Not Eligible for Return

• Items damaged, altered or worn after delivery (unless the item arrived already damaged or materially not as described).
• Returns made without prior notification.

4. How to Return an Item

1. Email us within 14 days of delivery with your order number and reason for return.
2. We send return instructions and the return address within 2 business days.
3. Pack the item professionally (ideally in the original packaging) and ship it with an insured, tracked courier service.
4. Send us the tracking number.

5. Return Shipping Costs

• Unless the item arrived damaged, is inauthentic or materially not as described, the buyer covers the cost of return shipping and insurance.
• In the cases listed above, we cover the return shipping.

6. Refunds

• The refund is issued within 14 days after we receive and inspect the returned item.
• Refunds are made to the original payment method through our payment service provider (Keepz).
• The original outbound shipping cost is non-refundable, unless the item was damaged on arrival or materially not as described.

7. Damaged or Non-Conforming Items

• Please inspect the item upon receipt. Report any transit damage within 48 hours of delivery, with photographs of the packaging and the item.
• If an item arrives damaged or materially differs from its description, we offer a full refund including shipping costs. A replacement is generally not possible, because every item in our collection is unique.

8. Cancellation Before Shipment

You may cancel an order at any time before it is dispatched by contacting us. In this case the payment is refunded in full.

9. International Returns

When returning an item from abroad, the buyer is responsible for compliance with the customs and export rules of their country. We provide any supporting documents needed for the return (invoice copy, description of goods).

10. Questions

Return questions: orders@spartak-antiques.com · Telegram: @spartak_antiques